Our Policies

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We ship anywhere within Canada and the United-States!

Please allow up to 2 business days for processing your Ready-To-Ship items.

We will do our best to ship CUSTOM MADE orders within the processing times mentioned in the individual product descriptions.

Cancellations will not be possible once your order has shipped.

We will do our best to meet these delivery times but can not guarantee them.

Within Canada:

Flat Rate Shipping :

-Oversize Lettermail without tracking : see Regular Parcel

-Flat Rate Boxes : on-time delivery guarantee, varying by destination, contact me for estimate.

Regular Parcel :

-Up to 9 days for Major Urban Centers

-Up to 12 days for Non-Major Urban Centers

-Up to 13 business days for Northern Regions and Remote Centers

Expedited Parcel :

-up to 7 days for Major Urban Centers

-up to 11 days for Non-Major Urban Centers

-up to 13 business days for Northern Regions and Remote Centers

XPresspost :

-up to 2 days for Major Urban Centers

-up to 3 business days for Non-Major Urban Centers

-up to 8 business days for Northern Regions and Remote Centers

Prority :

-next business day for Major Urban Centers

-up to 3 business days for Non-Major Urban Centers

-up to 8 business days for Northern Regions and Remote Centers

United States:

Small Packet : 5 to 8 business days

Tracked Packet : 4 to 7 business days

Expedited Parcel : 4 to 7 business days

Xpresspost : 2 to 3 business days

DHL Express : Next Business Day 

If applicable, customers are responsible for paying customs and import taxes regarding their order. We are not responsible for any delays that may occur at customs.

We accept returns and exchanges for physical items (except for intimate items). Contact us within 14 days of delivery if you are not satisfied with your purchase. We accept returns within 30 days of delivery. Buyers are responsible for return shipping costs and for any loss in value if the items are not returned in their original condition. 

We do not accept returns, exchanges, or cancellations for digital downloads. But please contact us if you have any problems with your order.